Guarantees

General Guarantee Terms and Conditions
(applicable throughout the EU)

New ships
The guarantee coverage period is 2 years starting from the date of delivery of the vessel.
The invoice date will provide proof in absence of a vessel delivery protocol.
The client has 60 days to inform the shipyard of any defects (e.g. non conformities in painting, yellowing, battery malfunction, misalignments and faulty installations).
Any remaining faults/malfunctions (e.g. electrical faults, hydraulic malfunctions, mechanical faults) may be communicated within the guarantee period of two years from the delivery date.
Hull guarantees vary based on the terms of the different manufacturers, beginning with a minimum of 2-3 years up to a maximum of 10 years.

Used Ships
The guarantee coverage period is 1 year starting from the date of delivery of the vessel. The invoice date will provide proof in absence of a vessel delivery protocol.
The client has 20 days to inform the shipyard of any defects (e.g. non conformities in painting, yellowing, battery malfunction, misalignments and faulty installations).
The following are not included among the faults to be reported in 20 days:
· Painting non-conformities;
· Yellowing;
Any remaining faults/malfunctions (e.g. electrical faults, hydraulic malfunctions, mechanical faults) may be communicated within the guarantee period of one year from the delivery date.
In the event that the hull guarantee has expired, any further guarantee must be agreed to with the seller during the contract phase.

"GOODWILL" Commercial Guarantee:
The After Sales - Customer Care Office reserves the right to apply any commercial guarantees and goodwill on any ship that has an expired guarantee.

Operation of the in SNO Guarantee

The After Sales - Customer Care Guarantee has the objective of providing the customer full guarantee service for the entire guarantee period (2 years for new vessels, 1 year for used ships) with 24/7 technical support.

The following numbers have been activated for this service, Customers may contact us directly, communicating any faults and/or reports:
Cell.: +39 345 6621162
Tel.: +39 0789 550217
Fax: +39 0789 550231
Email: francesco.lomonaco@snoyachts.com
Skype: francesco_sno

Service assistance guarantee request procedure:

1) Guarantee Claim Initiation::
The customer must follow the procedure below:
· Fill out the forms
· Communication of the model, vessel name and serial number
· Communication of the defect, fault or non-conformity
· Inclusion of references re: vessel, docking port

2) Taking Charge of a Guarantee Claim
The guarantee claim is examined by the After Sales - Customer Care Manager, who will verify the applicability of the general guarantee conditions:
· Does it fall within the two years of Coverage? (New Vessel)
· Does it fall within the one year of Coverage? (Used Vessel)
· Are there guarantee extensions? (Extensions are usually applied to main engines)

(If the applicability conditions have been satisfied the problem is immediately analysed.)
· Analysis of the problem;
· Possible request for information/photographs.

3) Attribution of responsibility for the Fault
The After Sales Manager makes sure that:
A) A) The damage/defect/non-conformity is covered by the guarantee and then the execution of the service work under guarantee is scheduled;
B) A) If the damage does not fall within guarantee coverage, then an estimate for the repair, to be paid for by the customer, is issued.

4) Close of a Guarantee Claim
· The After Sales Manager makes sure that the guarantee claim has been closed and that the necessary work has been done up to standard.
· The customer is then contacted for feedback regarding the service;
· The guarantee claim is then filed.